Open Job Postings - Hattenhauer Distributing Co.

Haul and deliver petroleum products throughout the extended Mid-Columbia area.

DUTIES:

-Transport hazardous materials in long haul trucks.

-Load and Unload petroleum products

-Read and communicate work orders.

-Complete drivers log book

-Chain tires in snow/ice conditions.

-Apply safety procedures & knowledge of hazardous materials.

-Apply geographic knowledge to transportation.

-Follow established traffic and transportation procedures.

-Provide customer service.

LICENSES/CERTIFICATIONS:

-Must maintain current commercial Class A driver's license + Hazardous materials + tanker endorsement.

-Must maintain maintain a current ODOT medical card.

OTHER:

-Must pass pre-employment drug screening in addition to random screenings for alcohol and drugs.

-Must pass pre-employment background check.

-Must be insurable for driving.

INFORMATION:

-Work schedule varies and includes weekends and Holidays.

-Benefits available for full-time employees, ( Health/dental/vision insurance, profit sharing and PTO).

Haul and deliver liquid petroleum fuels and lubricants throughout the extended Mid-Columbia.

DUTIES:
-Handle, work safely and transport hazardous materials/fuels/lubricants.

-Load and unload petroleum products: requires ability to pull hoses and open/close storage tanks.

-Read and communicate work orders.

-Apply safety procedures and knowledge of hazardous materials.

-Provide excellent customer service.

-Work as a team member and independently.

-Wash and maintain vehicles.

License Requirements:

Commercial Drivers License (CDL) with HazMat endorsement

Benefits Available

This represents any/all open positions for which Hattenhauer Distributing is hiring.

Job Summary:

The Customer Service Representative is responsible for a high level of customer service in interacting with customers by performing retail transactions, helping customers fuel vehicles, ensuring merchandise is available for purchase, cleaning the interior and exterior of the store and preparing food products.

Supervisory Responsibilities:

None.

Essential Functions (in a typical work week):

Any employee may be required by their manager to perform any of the duties described in their position description, and other duties which may be necessary or desirable for which the employee is qualified.

RETAIL:

●        Greets customers as they enter the location.

●        Accepts money in the form of cash, checks, and credit or debit cards for items purchased

●        Ensures accurate transactions by balancing cash register at the beginning and end of shift, and sales at the end of shift.

●        Sells age related products according to local laws and company policy.

●        Under the direction of store manager restocks the cooler and floor displays.

●        Cleans the exterior and interior of the store including rest rooms as directed by the store manager.

●        Processes returns and exchanges according to store policy.

●        Identifies prices of products and services and tabulates bills with available equipment.

●        Assists customers with questions, locates products, resolves complaints, provides information, and resolves price discrepancies.

●        Bag, box, and wrap purchased items.

FUEL:

●        Greets customers

●        Pumps the amount and type of fuel the customer requests (if applicable)

●        Cleans automobile windows for customer

●        Processes payments

●        Responsible for fuel island upkeep to include emptying trash bins, sweeping the lot, etc.

●        Knowledge of safety protocols including where to locate emergency shut-off valves and how to use them.

●        Clean and maintain fuel pumps

●        Clean up fuel and oil spills

FOOD:

●        Responsible for the prep, cooking and food handling of food service areas

●        Maintain well-organized and orderly food area

●        Take and receive orders from customers for hot deli items

●        Monitor hot deli case and keep stocked with fresh items

●        Prepare food to company standards and processes

●        Clean and organize dishes and utensils

Secondary Functions (in a typical work week):

The individual in this position may be asked, on occasion, to assist other positions as needed/necessary.

Required Knowledge, Skills and Abilities:

●        Excellent customer service skills.

●        Good verbal communication skills.

●        Ability to operate available equipment, such as cash registers, calculators, or scanners.

●        Basic mathematical skills, as needed to make change and give refunds.

●        Knowledgeable about company's products and services, and customer-related policies.

Education and Experience:

●        High school diploma or equivalent preferred.

●        Successful completion of on-the-job training.

●        Food handlers card preferred.

●        A combination of relevant work experience may be considered in lieu of education preferences.

Physical Requirements:

●        Prolonged periods standing and working on cash register or related equipment.

●        Must be able to lift up to 15 pounds at times.

●        May need to work nights, weekends, and holidays.

●        Ability to perform repetitive movements over long periods of time.

Work Environment:

●        General retail environment, which may contain exposure to moderate levels of noise in a moderate to fast-paced environment.  Schedule may vary and may include days, swing, nights, weekends and holidays. Frequent face-to-face contact with colleagues and customers.

The Customer Service Representative is responsible for a high level of customer service in interacting with customers by performing retail transactions, helping customers fuel vehicles, ensuring merchandise is available for purchase, cleaning the interior and exterior of the store and preparing food products.

Job Summary:

The Customer Service Representative is responsible for a high level of customer service in interacting with customers by performing retail transactions, helping customers fuel vehicles, ensuring merchandise is available for purchase, cleaning the interior and exterior of the store and preparing food products.

Supervisory Responsibilities:

None.

Essential Functions (in a typical work week):

Any employee may be required by their manager to perform any of the duties described in their position description, and other duties which may be necessary or desirable for which the employee is qualified.

RETAIL:

●        Greets customers as they enter the location.

●        Accepts money in the form of cash, checks, and credit or debit cards for items purchased

●        Ensures accurate transactions by balancing cash register at the beginning and end of shift, and sales at the end of shift.

●        Sells age related products according to local laws and company policy.

●        Under the direction of store manager restocks the cooler and floor displays.

●        Cleans the exterior and interior of the store including rest rooms as directed by the store manager.

●        Processes returns and exchanges according to store policy.

●        Identifies prices of products and services and tabulates bills with available equipment.

●        Assists customers with questions, locates products, resolves complaints, provides information, and resolves price discrepancies.

●        Bag, box, and wrap purchased items.

FUEL:

●        Greets customers

●        Pumps the amount and type of fuel the customer requests

●        Cleans automobile windows for customer

●        Processes payments

●        Responsible for fuel island upkeep to include emptying trash bins, sweeping the lot, etc.

●        Knowledge of safety protocols including where to locate emergency shut-off valves and how to use them.

●        Clean and maintain fuel pumps

●        Clean up fuel and oil spills

FOOD:

●        Responsible for the prep, cooking and food handling of food service areas

●        Maintain well-organized and orderly food area

●        Take and receive orders from customers for hot deli items

●        Monitor hot deli case and keep stocked with fresh items

●        Prepare food to company standards and processes

●        Clean and organize dishes and utensils

Secondary Functions (in a typical work week):

The individual in this position may be asked, on occasion, to assist other positions as needed/necessary.

Required Knowledge, Skills and Abilities:

●        Excellent customer service skills.

●        Good verbal communication skills.

●        Ability to operate available equipment, such as cash registers, calculators, or scanners.

●        Basic mathematical skills, as needed to make change and give refunds.

●        Knowledgeable about company's products and services, and customer-related policies.

Education and Experience:

●        High school diploma or equivalent preferred.

●        Successful completion of on-the-job training.

●        Food handlers card preferred.

●        A combination of relevant work experience may be considered in lieu of education preferences.

Physical Requirements:

●        Prolonged periods standing and working on cash register or related equipment.

●        Must be able to lift up to 15 pounds at times.

●        May need to work nights, weekends, and holidays.

●        Ability to perform repetitive movements over long periods of time.

Work Environment:

●        General retail environment, which may contain exposure to moderate levels of noise in a moderate to fast-paced environment.  Schedule may vary and may include days, swing, nights, weekends and holidays. Frequent face-to-face contact with colleagues and customers.

Job Summary:

The Assistant Manager is responsible for maintaining oversight of all station operations and staff in the Site Manager’s absence. This position requires a high level of customer service and customer interaction. Reliable and regular attendance is crucial.

Supervisory Responsibilities:

Day-to-day oversight of work site staff. Responsible for assisting the Site Manager with hiring, firing and disciplinary action as well as provide work direction, motivation and coaching to staff during shifts to ensure assigned tasks are completed in accordance with Hattenhauer’s guidelines and expectations.

Essential Functions (in a typical work week):

Any employee may be required by their manager to perform any of the duties described in their position description, and other duties which may be necessary or desirable for which the employee is qualified.

·         Perform all duties of Cashier/Fuel Station Attendant(s) as needed.

·         Maintain courteous, professional contact with co-workers, customers, vendors and community at large

·         Support and adhere to execution of established safety, security, quality guidelines, as well as all other Hattenhauer policies, procedures, practices, and programs

·         Role-model safe behaviors

·         Provide work direction to staff during shifts to ensure station operations are covered including, but not limited to customer service, stocking, cleaning, and food-service

·         Assist with product inventory management

·         Support and adhere to Hattenhauer's cash/money handling and accountability processes; comply with Loss Prevention processes; effectively utilize all transactional equipment (cash registers, electronic safe, lottery, fuel, phone card, EBT, and credit card, etc.) to efficiently process customer transactions

·         Use, operate, clean, and maintain cleanliness of all food service equipment (coffee, fountain drink machine, frozen beverages, iced tea, hot dog grille, microwave, etc.). Provide assistance to Cashier/Fuel Station Attendants as needed

·         Inform Site Manager of any issues or concerns that might affect the store's customer service, safety record, profitability, or adherence to any company's policies and procedures

Secondary Functions (in a typical work week):

The individual in this position may be asked, on occasion, to assist other positions as needed/necessary.

Required Knowledge, Skills and Abilities:

●        Excellent customer service skills.

●        Good verbal communication skills.

●        Ability to operate available equipment, such as cash registers, calculators, or scanners.

●        Basic mathematical skills, as needed to make change and give refunds.

●        Knowledgeable about company's products and services, and customer-related policies.

Education and Experience:

• High school diploma or equivalent preferred.
• Successful completion of on-the-job training.
• Food handlers card preferred.
• Supervisory experience preferred.
• A combination of relevant work experience may be considered in lieu of education preferences. 

Physical Requirements:

●        Prolonged periods standing and working on cash register or related equipment.

●        Must be able to lift up to 15 pounds at times.

●        May need to work nights, weekends, and holidays on a rotating basis.

●        Ability to perform repetitive movements over long periods of time.

Work Environment:

●  General retail environment, which may contain exposure to moderate levels of noise in a moderate to fast-paced environment.  Weekend and evening hours are required for this position (shift is typically opposite the Site Manager).  Frequent face-to-face contact with colleagues and customers.

Job Summary:

The Customer Service Representative is responsible for a high level of customer service in interacting with customers by performing retail transactions, helping customers fuel vehicles, ensuring merchandise is available for purchase, cleaning the interior and exterior of the store and preparing food products.

Supervisory Responsibilities:

None.

Essential Functions (in a typical work week):

Any employee may be required by their manager to perform any of the duties described in their position description, and other duties which may be necessary or desirable for which the employee is qualified.

RETAIL:

●        Greets customers as they enter the location.

●        Accepts money in the form of cash, checks, and credit or debit cards for items purchased

●        Ensures accurate transactions by balancing cash register at the beginning and end of shift, and sales at the end of shift.

●        Sells age related products according to local laws and company policy.

●        Under the direction of store manager restocks the cooler and floor displays.

●        Cleans the exterior and interior of the store including rest rooms as directed by the store manager.

●        Processes returns and exchanges according to store policy.

●        Identifies prices of products and services and tabulates bills with available equipment.

●        Assists customers with questions, locates products, resolves complaints, provides information, and resolves price discrepancies.

●        Bag, box, and wrap purchased items.

FUEL:

●        Greets customers

●        Pumps the amount and type of fuel the customer requests (if applicable)

●        Cleans automobile windows for customer

●        Processes payments

●        Responsible for fuel island upkeep to include emptying trash bins, sweeping the lot, etc.

●        Knowledge of safety protocols including where to locate emergency shut-off valves and how to use them.

●        Clean and maintain fuel pumps

●        Clean up fuel and oil spills

FOOD:

●        Responsible for the prep, cooking and food handling of food service areas

●        Maintain well-organized and orderly food area

●        Take and receive orders from customers for hot deli items

●        Monitor hot deli case and keep stocked with fresh items

●        Prepare food to company standards and processes

●        Clean and organize dishes and utensils

Secondary Functions (in a typical work week):

The individual in this position may be asked, on occasion, to assist other positions as needed/necessary.

Required Knowledge, Skills and Abilities:

●        Excellent customer service skills.

●        Good verbal communication skills.

●        Ability to operate available equipment, such as cash registers, calculators, or scanners.

●        Basic mathematical skills, as needed to make change and give refunds.

●        Knowledgeable about company's products and services, and customer-related policies.

Education and Experience:

●        High school diploma or equivalent preferred.

●        Successful completion of on-the-job training.

●        Food handlers card preferred.

●        A combination of relevant work experience may be considered in lieu of education preferences.

Physical Requirements:

●        Prolonged periods standing and working on cash register or related equipment.

●        Must be able to lift up to 15 pounds at times.

●        May need to work nights, weekends, and holidays.

●        Ability to perform repetitive movements over long periods of time.

Work Environment:

●        General retail environment, which may contain exposure to moderate levels of noise in a moderate to fast-paced environment.  Schedule may vary and may include days, swing, nights, weekends and holidays. Frequent face-to-face contact with colleagues and customers.

Job Summary:

The Customer Service Representative is responsible for a high level of customer service in interacting with customers by performing retail transactions, helping customers fuel vehicles, ensuring merchandise is available for purchase, cleaning the interior and exterior of the store and preparing food products.

Supervisory Responsibilities:

None.

Essential Functions (in a typical work week):

Any employee may be required by their manager to perform any of the duties described in their position description, and other duties which may be necessary or desirable for which the employee is qualified.

RETAIL:

●        Greets customers as they enter the location.

●        Accepts money in the form of cash, checks, and credit or debit cards for items purchased

●        Ensures accurate transactions by balancing cash register at the beginning and end of shift, and sales at the end of shift.

●        Sells age related products according to local laws and company policy.

●        Under the direction of store manager restocks the cooler and floor displays.

●        Cleans the exterior and interior of the store including rest rooms as directed by the store manager.

●        Processes returns and exchanges according to store policy.

●        Identifies prices of products and services and tabulates bills with available equipment.

●        Assists customers with questions, locates products, resolves complaints, provides information, and resolves price discrepancies.

●        Bag, box, and wrap purchased items.

FUEL:

●        Greets customers

●        Pumps the amount and type of fuel the customer requests (if applicable)

●        Cleans automobile windows for customer

●        Processes payments

●        Responsible for fuel island upkeep to include emptying trash bins, sweeping the lot, etc.

●        Knowledge of safety protocols including where to locate emergency shut-off valves and how to use them.

●        Clean and maintain fuel pumps

●        Clean up fuel and oil spills

FOOD:

●        Responsible for the prep, cooking and food handling of food service areas

●        Maintain well-organized and orderly food area

●        Take and receive orders from customers for hot deli items

●        Monitor hot deli case and keep stocked with fresh items

●        Prepare food to company standards and processes

●        Clean and organize dishes and utensils

Secondary Functions (in a typical work week):

The individual in this position may be asked, on occasion, to assist other positions as needed/necessary.

Required Knowledge, Skills and Abilities:

●        Excellent customer service skills.

●        Good verbal communication skills.

●        Ability to operate available equipment, such as cash registers, calculators, or scanners.

●        Basic mathematical skills, as needed to make change and give refunds.

●        Knowledgeable about company's products and services, and customer-related policies.

Education and Experience:

●        High school diploma or equivalent preferred.

●        Successful completion of on-the-job training.

●        Food handlers card preferred.

●        A combination of relevant work experience may be considered in lieu of education preferences.

Physical Requirements:

●        Prolonged periods standing and working on cash register or related equipment.

●        Must be able to lift up to 15 pounds at times.

●        May need to work nights, weekends, and holidays.

●        Ability to perform repetitive movements over long periods of time.

Work Environment:

●        General retail environment, which may contain exposure to moderate levels of noise in a moderate to fast-paced environment.  Schedule may vary and may include days, swing, nights, weekends and holidays. Frequent face-to-face contact with colleagues and customers.

Job Summary:

The Customer Service Representative is responsible for a high level of customer service in interacting with customers by performing retail transactions, helping customers fuel vehicles, ensuring merchandise is available for purchase, cleaning the interior and exterior of the store and preparing food products.

Supervisory Responsibilities:

None.

Essential Functions (in a typical work week):

Any employee may be required by their manager to perform any of the duties described in their position description, and other duties which may be necessary or desirable for which the employee is qualified.

RETAIL:

●        Greets customers as they enter the location.

●        Accepts money in the form of cash, checks, and credit or debit cards for items purchased

●        Ensures accurate transactions by balancing cash register at the beginning and end of shift, and sales at the end of shift.

●        Sells age related products according to local laws and company policy.

●        Under the direction of store manager restocks the cooler and floor displays.

●        Cleans the exterior and interior of the store including rest rooms as directed by the store manager.

●        Processes returns and exchanges according to store policy.

●        Identifies prices of products and services and tabulates bills with available equipment.

●        Assists customers with questions, locates products, resolves complaints, provides information, and resolves price discrepancies.

●        Bag, box, and wrap purchased items.

FUEL:

●        Greets customers

●        Pumps the amount and type of fuel the customer requests (if applicable)

●        Cleans automobile windows for customer

●        Processes payments

●        Responsible for fuel island upkeep to include emptying trash bins, sweeping the lot, etc.

●        Knowledge of safety protocols including where to locate emergency shut-off valves and how to use them.

●        Clean and maintain fuel pumps

●        Clean up fuel and oil spills

FOOD:

●        Responsible for the prep, cooking and food handling of food service areas

●        Maintain well-organized and orderly food area

●        Take and receive orders from customers for hot deli items

●        Monitor hot deli case and keep stocked with fresh items

●        Prepare food to company standards and processes

●        Clean and organize dishes and utensils

Secondary Functions (in a typical work week):

The individual in this position may be asked, on occasion, to assist other positions as needed/necessary.

Required Knowledge, Skills and Abilities:

●        Excellent customer service skills.

●        Good verbal communication skills.

●        Ability to operate available equipment, such as cash registers, calculators, or scanners.

●        Basic mathematical skills, as needed to make change and give refunds.

●        Knowledgeable about company's products and services, and customer-related policies.

Education and Experience:

●        High school diploma or equivalent preferred.

●        Successful completion of on-the-job training.

●        Food handlers card preferred.

●        A combination of relevant work experience may be considered in lieu of education preferences.

Physical Requirements:

●        Prolonged periods standing and working on cash register or related equipment.

●        Must be able to lift up to 15 pounds at times.

●        May need to work nights, weekends, and holidays.

●        Ability to perform repetitive movements over long periods of time.

Work Environment:

●        General retail environment, which may contain exposure to moderate levels of noise in a moderate to fast-paced environment.  Schedule may vary and may include days, swing, nights, weekends and holidays. Frequent face-to-face contact with colleagues and customers.

Job Summary:

The Customer Service Representative is responsible for a high level of customer service in interacting with customers by performing retail transactions, helping customers fuel vehicles, ensuring merchandise is available for purchase, cleaning the interior and exterior of the store and preparing food products.

Supervisory Responsibilities:

None.

Essential Functions (in a typical work week):

Any employee may be required by their manager to perform any of the duties described in their position description, and other duties which may be necessary or desirable for which the employee is qualified.

RETAIL:

●        Greets customers as they enter the location.

●        Accepts money in the form of cash, checks, and credit or debit cards for items purchased

●        Ensures accurate transactions by balancing cash register at the beginning and end of shift, and sales at the end of shift.

●        Sells age related products according to local laws and company policy.

●        Under the direction of store manager restocks the cooler and floor displays.

●        Cleans the exterior and interior of the store including rest rooms as directed by the store manager.

●        Processes returns and exchanges according to store policy.

●        Identifies prices of products and services and tabulates bills with available equipment.

●        Assists customers with questions, locates products, resolves complaints, provides information, and resolves price discrepancies.

●        Bag, box, and wrap purchased items.

FUEL:

●        Greets customers

●        Pumps the amount and type of fuel the customer requests (if applicable)

●        Cleans automobile windows for customer

●        Processes payments

●        Responsible for fuel island upkeep to include emptying trash bins, sweeping the lot, etc.

●        Knowledge of safety protocols including where to locate emergency shut-off valves and how to use them.

●        Clean and maintain fuel pumps

●        Clean up fuel and oil spills

FOOD:

●        Responsible for the prep, cooking and food handling of food service areas

●        Maintain well-organized and orderly food area

●        Take and receive orders from customers for hot deli items

●        Monitor hot deli case and keep stocked with fresh items

●        Prepare food to company standards and processes

●        Clean and organize dishes and utensils

Secondary Functions (in a typical work week):

The individual in this position may be asked, on occasion, to assist other positions as needed/necessary.

Required Knowledge, Skills and Abilities:

●        Excellent customer service skills.

●        Good verbal communication skills.

●        Ability to operate available equipment, such as cash registers, calculators, or scanners.

●        Basic mathematical skills, as needed to make change and give refunds.

●        Knowledgeable about company's products and services, and customer-related policies.

Education and Experience:

●        High school diploma or equivalent preferred.

●        Successful completion of on-the-job training.

●        Food handlers card preferred.

●        A combination of relevant work experience may be considered in lieu of education preferences.

Physical Requirements:

●        Prolonged periods standing and working on cash register or related equipment.

●        Must be able to lift up to 15 pounds at times.

●        May need to work nights, weekends, and holidays.

●        Ability to perform repetitive movements over long periods of time.

Work Environment:

●        General retail environment, which may contain exposure to moderate levels of noise in a moderate to fast-paced environment.  Schedule may vary and may include days, swing, nights, weekends and holidays. Frequent face-to-face contact with colleagues and customers.

Job Summary:

The Fuel Station Assistant Manager is responsible for maintaining oversight of all station operations and staff in the Site Manager’s absence. This position requires a high level of customer service and customer interaction. Reliable and regular attendance is crucial.

Supervisory Responsibilities:

Day-to-day oversight of Fuel Station staff. Responsible for assisting the Site Manager with hiring, firing and disciplinary action as well as provide work direction, motivation and coaching to staff during shifts to ensure assigned tasks are completed in accordance with Hattenhauer’s guidelines and expectations.

Essential Functions (in a typical work week):

Any employee may be required by their manager to perform any of the duties described in their position description, and other duties which may be necessary or desirable for which the employee is qualified.

·         Perform all duties of Cashier/Fuel Station Attendant(s) as needed.

·         Maintain courteous, professional contact with co-workers, customers, vendors and community at large

·         Support and adhere to execution of established safety, security, quality guidelines, as well as all other Hattenhauer policies, procedures, practices, and programs

·         Role-model safe behaviors

·         Provide work direction to staff during shifts to ensure station operations are covered including, but not limited to customer service, stocking, cleaning, and food-service

·         Assist with product inventory management

·         Support and adhere to Hattenhauer's cash/money handling and accountability processes; comply with Loss Prevention processes; effectively utilize all transactional equipment (cash registers, electronic safe, lottery, fuel, phone card, EBT, and credit card, etc.) to efficiently process customer transactions

·         Use, operate, clean, and maintain cleanliness of all food service equipment (coffee, fountain drink machine, frozen beverages, iced tea, hot dog grille, microwave, etc.). Provide assistance to Cashier/Fuel Station Attendants as needed

·         Inform Site Manager of any issues or concerns that might affect the store's customer service, safety record, profitability, or adherence to any company's policies and procedures

Secondary Functions (in a typical work week):

The individual in this position may be asked, on occasion, to assist other positions as needed/necessary.

Required Knowledge, Skills and Abilities:

●        Excellent customer service skills.

●        Good verbal communication skills.

●        Ability to operate available equipment, such as cash registers, calculators, or scanners.

●        Basic mathematical skills, as needed to make change and give refunds.

●        Knowledgeable about company's products and services, and customer-related policies.

Education and Experience:

• High school diploma or equivalent preferred.
• Successful completion of on-the-job training.
• Food handlers card preferred.
• Supervisory experience preferred.
• A combination of relevant work experience may be considered in lieu of education preferences.

Physical Requirements:

●        Prolonged periods standing and working on cash register or related equipment.

●        Must be able to lift up to 15 pounds at times.

●        May need to work nights, weekends, and holidays on a rotating basis.

●        Ability to perform repetitive movements over long periods of time.

Work Environment:

●        General retail environment, which may contain exposure to moderate levels of noise in a moderate to fast-paced environment.  Weekend and evening hours are required for this position (shift is typically opposite the Site Manager).  Frequent face-to-face contact with colleagues and customers.

Job Summary:

The Customer Service Representative is responsible for a high level of customer service in interacting with customers by performing retail transactions, helping customers fuel vehicles, ensuring merchandise is available for purchase, cleaning the interior and exterior of the store and preparing food products.

Supervisory Responsibilities:

None.

Essential Functions (in a typical work week):

Any employee may be required by their manager to perform any of the duties described in their position description, and other duties which may be necessary or desirable for which the employee is qualified.

RETAIL:

●        Greets customers as they enter the location.

●        Accepts money in the form of cash, checks, and credit or debit cards for items purchased

●        Ensures accurate transactions by balancing cash register at the beginning and end of shift, and sales at the end of shift.

●        Sells age related products according to local laws and company policy.

●        Under the direction of store manager restocks the cooler and floor displays.

●        Cleans the exterior and interior of the store including rest rooms as directed by the store manager.

●        Processes returns and exchanges according to store policy.

●        Identifies prices of products and services and tabulates bills with available equipment.

●        Assists customers with questions, locates products, resolves complaints, provides information, and resolves price discrepancies.

●        Bag, box, and wrap purchased items.

FUEL:

●        Greets customers

●        Pumps the amount and type of fuel the customer requests (if applicable)

●        Cleans automobile windows for customer

●        Processes payments

●        Responsible for fuel island upkeep to include emptying trash bins, sweeping the lot, etc.

●        Knowledge of safety protocols including where to locate emergency shut-off valves and how to use them.

●        Clean and maintain fuel pumps

●        Clean up fuel and oil spills

FOOD:

●        Responsible for the prep, cooking and food handling of food service areas

●        Maintain well-organized and orderly food area

●        Take and receive orders from customers for hot deli items

●        Monitor hot deli case and keep stocked with fresh items

●        Prepare food to company standards and processes

●        Clean and organize dishes and utensils

Secondary Functions (in a typical work week):

The individual in this position may be asked, on occasion, to assist other positions as needed/necessary.

Required Knowledge, Skills and Abilities:

●        Excellent customer service skills.

●        Good verbal communication skills.

●        Ability to operate available equipment, such as cash registers, calculators, or scanners.

●        Basic mathematical skills, as needed to make change and give refunds.

●        Knowledgeable about company's products and services, and customer-related policies.

Education and Experience:

●        High school diploma or equivalent preferred.

●        Successful completion of on-the-job training.

●        Food handlers card preferred.

●        A combination of relevant work experience may be considered in lieu of education preferences.

Physical Requirements:

●        Prolonged periods standing and working on cash register or related equipment.

●        Must be able to lift up to 15 pounds at times.

●        May need to work nights, weekends, and holidays.

●        Ability to perform repetitive movements over long periods of time.

Work Environment:

●        General retail environment, which may contain exposure to moderate levels of noise in a moderate to fast-paced environment.  Schedule may vary and may include days, swing, nights, weekends and holidays. Frequent face-to-face contact with colleagues and customers.

Job Summary:

The Customer Service Representative is responsible for a high level of customer service in interacting with customers by performing retail transactions, helping customers fuel vehicles, ensuring merchandise is available for purchase, cleaning the interior and exterior of the store and preparing food products.

Supervisory Responsibilities:

None.

Essential Functions (in a typical work week):

Any employee may be required by their manager to perform any of the duties described in their position description, and other duties which may be necessary or desirable for which the employee is qualified.

RETAIL:

●        Greets customers as they enter the location.

●        Accepts money in the form of cash, checks, and credit or debit cards for items purchased

●        Ensures accurate transactions by balancing cash register at the beginning and end of shift, and sales at the end of shift.

●        Sells age related products according to local laws and company policy.

●        Under the direction of store manager restocks the cooler and floor displays.

●        Cleans the exterior and interior of the store including rest rooms as directed by the store manager.

●        Processes returns and exchanges according to store policy.

●        Identifies prices of products and services and tabulates bills with available equipment.

●        Assists customers with questions, locates products, resolves complaints, provides information, and resolves price discrepancies.

●        Bag, box, and wrap purchased items.

FUEL:

●        Greets customers

●        Pumps the amount and type of fuel the customer requests (if applicable)

●        Cleans automobile windows for customer

●        Processes payments

●        Responsible for fuel island upkeep to include emptying trash bins, sweeping the lot, etc.

●        Knowledge of safety protocols including where to locate emergency shut-off valves and how to use them.

●        Clean and maintain fuel pumps

●        Clean up fuel and oil spills

Secondary Functions (in a typical work week):

The individual in this position may be asked, on occasion, to assist other positions as needed/necessary.

Required Knowledge, Skills and Abilities:

●        Excellent customer service skills.

●        Good verbal communication skills.

●        Ability to operate available equipment, such as cash registers, calculators, or scanners.

●        Basic mathematical skills, as needed to make change and give refunds.

●        Knowledgeable about company's products and services, and customer-related policies.

Education and Experience:

●        High school diploma or equivalent preferred.

●        Successful completion of on-the-job training.

●        Food handlers card preferred.

●        A combination of relevant work experience may be considered in lieu of education preferences.

Physical Requirements:

●        Prolonged periods standing and working on cash register or related equipment.

●        Must be able to lift up to 15 pounds at times.

●        May need to work nights, weekends, and holidays.

●        Ability to perform repetitive movements over long periods of time.

Work Environment:

●        General retail environment, which may contain exposure to moderate levels of noise in a moderate to fast-paced environment.  Schedule may vary and may include days, swing, nights, weekends and holidays. Frequent face-to-face contact with colleagues and customers.

Job Summary:

The individual in this role will collect inventory levels and dispatch fuel transport drivers with specific loading and unloading instructions (dispatch paperwork) in order to maintain adequate fuel levels to meet current demands at company operated locations as well as various customer locations.  The individual in this role must be able to receive, read and understand various types of communication formats and pricing structures.

Supervisory Responsibilities:

●    None

Essential Functions (in a typical work week):

Any employee may be required by their manager to perform any of the duties described in their position description, and other duties which may be necessary or desirable for which the employee is qualified.

Dispatching

●        Dispatches and arranges schedules for drivers and vehicles, including outside carriers; assign driver routes, destinations and timelines

●        Coordinates with drivers and outside carriers to resolve any issues, problems, or concerns that arise during delivery

●        Dispatches drivers in a systematic order to ensure there is no overlapping or backtracking of routes

●        Completes dispatch paperwork accurately and timely, to ensure deliveries are made from the correct supply points to the final destinations in a safe and efficient manner.

●        Records bill of ladings for incoming drivers; ensures correct locations are receiving products

●        Reviews reports to identify priority for deliveries to ensure that locations have an adequate supply of petroleum products

●        Reviews various types of communication formats, from multiple vendors, to review pricing and to make informed decisions for pick up points at fuel racks.  Must take in to account tax rates, alternate pricing strategies, driver workloads, geographic factors, etc.

●        Answers and responds to incoming calls related to fuel outages at stores; works with internal partners to resolve issues

●        Maintains working knowledge of Federal, State, and local rules and regulations, including, but not limited to, Federal Motor Carrier Safety Regulations (FMCSR) and Department of Transportation (DOT) and Company policies, guidelines and procedures

Secondary Functions (in a typical work week):

The individual in this position may be asked, on occasion, to assist other positions as needed/necessary.

Required Knowledge, Skills and Abilities:

●        Demonstrated expertise with Word, Excel, and other MS Office suite applications

●        Knowledge of fuel tanker operations

●        Excellent communication skills and the ability to research and resolve issues

●        Strong organization and collaborative skills

●        Capable of working in a fast-paced environment

●        Excellent customer service

●        Excellent attention to detail

●        Capable of working independently and making informed independent decisions

Education and Experience:

●    High school diploma or equivalent required.

●    A combination of relevant work experience may be considered in lieu of education preferences.

Physical Requirements:

●    Prolonged periods sitting at a desk and working on a computer.

●    Must be able to lift up to 15-25 pounds at times. Occasionally may be required to lift 50+ pounds or more.

●    Must possess a valid drivers license and have a driving record that is insurable by company insurance

Work Environment:

●   General office environment. 

●   Saturdays and Sundays 12pm to ~4pm.  Some evening hours may be required.  Some work on holidays are required. Some work on week days may be requested.

●   Frequent telephone contact.

●   Works with other departments to deliver optimal service and meet goals. 

●   Intermittent travel to shuttle drivers, assist in deliveries and/or pick up parts may be necessary

Job Summary:

The Fuel Station Assistant Manager is responsible for maintaining oversight of all station operations and staff in the Site Manager’s absence. This position requires a high level of customer service and customer interaction. Reliable and regular attendance is crucial.

Supervisory Responsibilities:

Day-to-day oversight of Fuel Station staff. Responsible for assisting the Site Manager with hiring, firing and disciplinary action as well as provide work direction, motivation and coaching to staff during shifts to ensure assigned tasks are completed in accordance with Hattenhauer’s guidelines and expectations.

Essential Functions (in a typical work week):

Any employee may be required by their manager to perform any of the duties described in their position description, and other duties which may be necessary or desirable for which the employee is qualified.

·         Perform all duties of Cashier/Fuel Station Attendant(s) as needed.

·         Maintain courteous, professional contact with co-workers, customers, vendors and community at large

·         Support and adhere to execution of established safety, security, quality guidelines, as well as all other Hattenhauer policies, procedures, practices, and programs

·         Role-model safe behaviors

·         Provide work direction to staff during shifts to ensure station operations are covered including, but not limited to customer service, stocking, cleaning, and food-service

·         Assist with product inventory management

·         Support and adhere to Hattenhauer's cash/money handling and accountability processes; comply with Loss Prevention processes; effectively utilize all transactional equipment (cash registers, electronic safe, lottery, fuel, phone card, EBT, and credit card, etc.) to efficiently process customer transactions

·         Use, operate, clean, and maintain cleanliness of all food service equipment (coffee, fountain drink machine, frozen beverages, iced tea, hot dog grille, microwave, etc.). Provide assistance to Cashier/Fuel Station Attendants as needed

·         Inform Site Manager of any issues or concerns that might affect the store's customer service, safety record, profitability, or adherence to any company's policies and procedures

Secondary Functions (in a typical work week):

The individual in this position may be asked, on occasion, to assist other positions as needed/necessary.

Required Knowledge, Skills and Abilities:

●        Excellent customer service skills.

●        Good verbal communication skills.

●        Ability to operate available equipment, such as cash registers, calculators, or scanners.

●        Basic mathematical skills, as needed to make change and give refunds.

●        Knowledgeable about company's products and services, and customer-related policies.

Education and Experience:

• High school diploma or equivalent preferred.
• Successful completion of on-the-job training.
• Food handlers card preferred.
• Supervisory experience preferred.
• A combination of relevant work experience may be considered in lieu of education preferences.

Physical Requirements:

●        Prolonged periods standing and working on cash register or related equipment.

●        Must be able to lift up to 15 pounds at times.

●        May need to work nights, weekends, and holidays on a rotating basis.

●        Ability to perform repetitive movements over long periods of time.

Work Environment:

●        General retail environment, which may contain exposure to moderate levels of noise in a moderate to fast-paced environment.  Weekend and evening hours are required for this position (shift is typically opposite the Site Manager).  Frequent face-to-face contact with colleagues and customers.

Job Summary:

The Convenience Store & Fuel Station Site Manager is responsible for maintaining oversight of all station operations and staff. This position requires a high level of customer service and customer interaction. Reliable and regular attendance is crucial.

Supervisory Responsibilities:

Day-to-day oversight of Fuel Station staff. Responsible for hiring, firing and disciplinary action as well as provide work direction, motivation and coaching to staff during shifts to ensure assigned tasks are completed in accordance with Hattenhauer’s guidelines and expectations.

Essential Functions (in a typical work week):

Any employee may be required by their manager to perform any of the duties described in their position description, and other duties which may be necessary or desirable for which the employee is qualified.

·         Perform all duties of Cashier & Fuel Station Attendant(s) and Assistant Manager as needed/necessary.

·         Maintain courteous, professional contact with co-workers, customers, vendors and community at large

·         Support and adhere to execution of established safety, security, quality guidelines, as well as all other Hattenhauer policies, procedures, practices, and programs

·         Role-model safe behaviors

·         Provide work direction to the Assistant Manager to ensure station operations are covered including, but not limited to customer service, stocking, cleaning, food-service and overall personnel management of the staff.

·         Assist with product inventory management and overseeing promotional sales prices.

·         Responsible for managing all financial transactions of fuel stations.

·         Responsible for adjusting fuel prices that are in alignment with company procedures.

·         Support and adhere to Hattenhauer's cash/money handling and accountability processes; comply with Loss Prevention processes; effectively utilize all transactional equipment (cash registers, electronic safe, lottery, fuel, phone card, EBT, and credit card, etc.) to efficiently process customer transactions

Secondary Functions (in a typical work week):

The individual in this position may be asked, on occasion, to assist other positions as needed/necessary.

Required Knowledge, Skills and Abilities:

●        Excellent customer service skills.

●        Good verbal communication skills.

●        Ability to operate available equipment, such as cash registers, calculators, or scanners.

●        Basic mathematical skills, as needed to make change and give refunds.

●        Knowledgeable about company's products and services, and customer-related policies.

●        Knowledge of the supply of goods, sale of goods and the related financial aspects. The supply of goods entails the selection of goods, import and transfer. The financial aspect includes the processing of purchasing and sales invoices, payments etc. The sale of goods implies the proper presentation and positioning of the goods in the shop in terms of accessibility, promotion, light exposure, etc.

●        Knowledge of the types of fuel available on the market such as petrol, diesel, bio-fuel, etc.

●        Knowledge of the law which mediates the relationship between employees and employers. Understanding of employees' rights at work.

Education and Experience:

• High school diploma or equivalent preferred.
• Successful completion of on-the-job training.
• Food handlers card preferred.
• Experience as a manager or supervisor required.
• A combination of relevant work experience may be considered in lieu of education preferences.

Physical Requirements:

●        Prolonged periods standing and working on cash register or related equipment.

●        Must be able to lift up to 15 pounds at times.

●        May need to work nights, weekends, and holidays.

●        Ability to perform repetitive movements over long periods of time.

Work Environment:

General retail environment, which may contain exposure to moderate levels of noise in a moderate to fast-paced environment.  Some weekend, evening and holiday hours may be required.  Frequent face-to-face contact with colleagues and customers.

Job Summary:

The Customer Service Representative is responsible for a high level of customer service in interacting with customers by performing retail transactions, helping customers fuel vehicles, ensuring merchandise is available for purchase, cleaning the interior and exterior of the store and preparing food products.

Supervisory Responsibilities:

None.

Essential Functions (in a typical work week):

Any employee may be required by their manager to perform any of the duties described in their position description, and other duties which may be necessary or desirable for which the employee is qualified.

RETAIL:

●        Greets customers as they enter the location.

●        Accepts money in the form of cash, checks, and credit or debit cards for items purchased

●        Ensures accurate transactions by balancing cash register at the beginning and end of shift, and sales at the end of shift.

●        Sells age related products according to local laws and company policy.

●        Under the direction of store manager restocks the cooler and floor displays.

●        Cleans the exterior and interior of the store including rest rooms as directed by the store manager.

●        Processes returns and exchanges according to store policy.

●        Identifies prices of products and services and tabulates bills with available equipment.

●        Assists customers with questions, locates products, resolves complaints, provides information, and resolves price discrepancies.

●        Bag, box, and wrap purchased items.

FUEL:

●        Greets customers

●        Pumps the amount and type of fuel the customer requests

●        Cleans automobile windows for customer

●        Processes payments

●        Responsible for fuel island upkeep to include emptying trash bins, sweeping the lot, etc.

●        Knowledge of safety protocols including where to locate emergency shut-off valves and how to use them.

●        Clean and maintain fuel pumps

●        Clean up fuel and oil spills

FOOD:

●        Responsible for the prep, cooking and food handling of food service areas

●        Maintain well-organized and orderly food area

●        Take and receive orders from customers for hot deli items

●        Monitor hot deli case and keep stocked with fresh items

●        Prepare food to company standards and processes

●        Clean and organize dishes and utensils

Secondary Functions (in a typical work week):

The individual in this position may be asked, on occasion, to assist other positions as needed/necessary.

Required Knowledge, Skills and Abilities:

●        Excellent customer service skills.

●        Good verbal communication skills.

●        Ability to operate available equipment, such as cash registers, calculators, or scanners.

●        Basic mathematical skills, as needed to make change and give refunds.

●        Knowledgeable about company's products and services, and customer-related policies.

Education and Experience:

●        High school diploma or equivalent preferred.

●        Successful completion of on-the-job training.

●        Food handlers card preferred.

●        A combination of relevant work experience may be considered in lieu of education preferences.

Physical Requirements:

●        Prolonged periods standing and working on cash register or related equipment.

●        Must be able to lift up to 15 pounds at times.

●        May need to work nights, weekends, and holidays.

●        Ability to perform repetitive movements over long periods of time.

Work Environment:

●        General retail environment, which may contain exposure to moderate levels of noise in a moderate to fast-paced environment.  Schedule may vary and may include days, swing, nights, weekends and holidays. Frequent face-to-face contact with colleagues and customers.

Job Summary:

The Customer Service Representative is responsible for a high level of customer service in interacting with customers by performing retail transactions, helping customers fuel vehicles, ensuring merchandise is available for purchase, cleaning the interior and exterior of the store and preparing food products.

Supervisory Responsibilities:

None.

Essential Functions (in a typical work week):

Any employee may be required by their manager to perform any of the duties described in their position description, and other duties which may be necessary or desirable for which the employee is qualified.

RETAIL:

●        Greets customers as they enter the location.

●        Accepts money in the form of cash, checks, and credit or debit cards for items purchased

●        Ensures accurate transactions by balancing cash register at the beginning and end of shift, and sales at the end of shift.

●        Sells age related products according to local laws and company policy.

●        Under the direction of store manager restocks the cooler and floor displays.

●        Cleans the exterior and interior of the store including rest rooms as directed by the store manager.

●        Processes returns and exchanges according to store policy.

●        Identifies prices of products and services and tabulates bills with available equipment.

●        Assists customers with questions, locates products, resolves complaints, provides information, and resolves price discrepancies.

●        Bag, box, and wrap purchased items.

FUEL:

●        Greets customers

●        Pumps the amount and type of fuel the customer requests (if applicable)

●        Cleans automobile windows for customer

●        Processes payments

●        Responsible for fuel island upkeep to include emptying trash bins, sweeping the lot, etc.

●        Knowledge of safety protocols including where to locate emergency shut-off valves and how to use them.

●        Clean and maintain fuel pumps

●        Clean up fuel and oil spills

FOOD:

●        Responsible for the prep, cooking and food handling of food service areas

●        Maintain well-organized and orderly food area

●        Take and receive orders from customers for hot deli items

●        Monitor hot deli case and keep stocked with fresh items

●        Prepare food to company standards and processes

●        Clean and organize dishes and utensils

Secondary Functions (in a typical work week):

The individual in this position may be asked, on occasion, to assist other positions as needed/necessary.

Required Knowledge, Skills and Abilities:

●        Excellent customer service skills.

●        Good verbal communication skills.

●        Ability to operate available equipment, such as cash registers, calculators, or scanners.

●        Basic mathematical skills, as needed to make change and give refunds.

●        Knowledgeable about company's products and services, and customer-related policies.

Education and Experience:

●        High school diploma or equivalent preferred.

●        Successful completion of on-the-job training.

●        Food handlers card preferred.

●        A combination of relevant work experience may be considered in lieu of education preferences.

Physical Requirements:

●        Prolonged periods standing and working on cash register or related equipment.

●        Must be able to lift up to 15 pounds at times.

●        May need to work nights, weekends, and holidays.

●        Ability to perform repetitive movements over long periods of time.

Work Environment:

●        General retail environment, which may contain exposure to moderate levels of noise in a moderate to fast-paced environment.  Schedule may vary and may include days, swing, nights, weekends and holidays. Frequent face-to-face contact with colleagues and customers.

Job Summary:

The Customer Service Representative is responsible for a high level of customer service in interacting with customers by performing retail transactions, helping customers fuel vehicles, ensuring merchandise is available for purchase, cleaning the interior and exterior of the store and preparing food products.

Supervisory Responsibilities:

None.

Essential Functions (in a typical work week):

Any employee may be required by their manager to perform any of the duties described in their position description, and other duties which may be necessary or desirable for which the employee is qualified.

RETAIL:

●        Greets customers as they enter the location.

●        Accepts money in the form of cash, checks, and credit or debit cards for items purchased

●        Ensures accurate transactions by balancing cash register at the beginning and end of shift, and sales at the end of shift.

●        Sells age related products according to local laws and company policy.

●        Under the direction of store manager restocks the cooler and floor displays.

●        Cleans the exterior and interior of the store including rest rooms as directed by the store manager.

●        Processes returns and exchanges according to store policy.

●        Identifies prices of products and services and tabulates bills with available equipment.

●        Assists customers with questions, locates products, resolves complaints, provides information, and resolves price discrepancies.

●        Bag, box, and wrap purchased items.

FUEL:

●        Greets customers

●        Pumps the amount and type of fuel the customer requests (if applicable)

●        Cleans automobile windows for customer

●        Processes payments

●        Responsible for fuel island upkeep to include emptying trash bins, sweeping the lot, etc.

●        Knowledge of safety protocols including where to locate emergency shut-off valves and how to use them.

●        Clean and maintain fuel pumps

●        Clean up fuel and oil spills

FOOD:

●        Responsible for the prep, cooking and food handling of food service areas

●        Maintain well-organized and orderly food area

●        Take and receive orders from customers for hot deli items

●        Monitor hot deli case and keep stocked with fresh items

●        Prepare food to company standards and processes

●        Clean and organize dishes and utensils

Secondary Functions (in a typical work week):

The individual in this position may be asked, on occasion, to assist other positions as needed/necessary.

Required Knowledge, Skills and Abilities:

●        Excellent customer service skills.

●        Good verbal communication skills.

●        Ability to operate available equipment, such as cash registers, calculators, or scanners.

●        Basic mathematical skills, as needed to make change and give refunds.

●        Knowledgeable about company's products and services, and customer-related policies.

Education and Experience:

●        High school diploma or equivalent preferred.

●        Successful completion of on-the-job training.

●        Food handlers card preferred.

●        A combination of relevant work experience may be considered in lieu of education preferences.

Physical Requirements:

●        Prolonged periods standing and working on cash register or related equipment.

●        Must be able to lift up to 15 pounds at times.

●        May need to work nights, weekends, and holidays.

●        Ability to perform repetitive movements over long periods of time.

Work Environment:

●        General retail environment, which may contain exposure to moderate levels of noise in a moderate to fast-paced environment.  Schedule may vary and may include days, swing, nights, weekends and holidays. Frequent face-to-face contact with colleagues and customers.

Job Summary:

The Customer Service Representative is responsible for a high level of customer service in interacting with customers by performing retail transactions, helping customers fuel vehicles, ensuring merchandise is available for purchase, cleaning the interior and exterior of the store and preparing food products.

Supervisory Responsibilities:

None.

Essential Functions (in a typical work week):

Any employee may be required by their manager to perform any of the duties described in their position description, and other duties which may be necessary or desirable for which the employee is qualified.

RETAIL:

●        Greets customers as they enter the location.

●        Accepts money in the form of cash, checks, and credit or debit cards for items purchased

●        Ensures accurate transactions by balancing cash register at the beginning and end of shift, and sales at the end of shift.

●        Sells age related products according to local laws and company policy.

●        Under the direction of store manager restocks the cooler and floor displays.

●        Cleans the exterior and interior of the store including rest rooms as directed by the store manager.

●        Processes returns and exchanges according to store policy.

●        Identifies prices of products and services and tabulates bills with available equipment.

●        Assists customers with questions, locates products, resolves complaints, provides information, and resolves price discrepancies.

●        Bag, box, and wrap purchased items.

FUEL:

●        Greets customers

●        Pumps the amount and type of fuel the customer requests (if applicable)

●        Cleans automobile windows for customer

●        Processes payments

●        Responsible for fuel island upkeep to include emptying trash bins, sweeping the lot, etc.

●        Knowledge of safety protocols including where to locate emergency shut-off valves and how to use them.

●        Clean and maintain fuel pumps

●        Clean up fuel and oil spills

FOOD:

●        Responsible for the prep, cooking and food handling of food service areas

●        Maintain well-organized and orderly food area

●        Take and receive orders from customers for hot deli items

●        Monitor hot deli case and keep stocked with fresh items

●        Prepare food to company standards and processes

●        Clean and organize dishes and utensils

Secondary Functions (in a typical work week):

The individual in this position may be asked, on occasion, to assist other positions as needed/necessary.

Required Knowledge, Skills and Abilities:

●        Excellent customer service skills.

●        Good verbal communication skills.

●        Ability to operate available equipment, such as cash registers, calculators, or scanners.

●        Basic mathematical skills, as needed to make change and give refunds.

●        Knowledgeable about company's products and services, and customer-related policies.

Education and Experience:

●        High school diploma or equivalent preferred.

●        Successful completion of on-the-job training.

●        Food handlers card preferred.

●        A combination of relevant work experience may be considered in lieu of education preferences.

Physical Requirements:

●        Prolonged periods standing and working on cash register or related equipment.

●        Must be able to lift up to 15 pounds at times.

●        May need to work nights, weekends, and holidays.

●        Ability to perform repetitive movements over long periods of time.

Work Environment:

●        General retail environment, which may contain exposure to moderate levels of noise in a moderate to fast-paced environment.  Schedule may vary and may include days, swing, nights, weekends and holidays. Frequent face-to-face contact with colleagues and customers.

Job Summary:

The Convenience Store & Fuel Station Site Manager is responsible for maintaining oversight of all station operations and staff. This position requires a high level of customer service and customer interaction. Reliable and regular attendance is crucial.

Supervisory Responsibilities:

Day-to-day oversight of Fuel Station staff. Responsible for hiring, firing and disciplinary action as well as provide work direction, motivation and coaching to staff during shifts to ensure assigned tasks are completed in accordance with Hattenhauer’s guidelines and expectations.

Essential Functions (in a typical work week):

Any employee may be required by their manager to perform any of the duties described in their position description, and other duties which may be necessary or desirable for which the employee is qualified.

·         Perform all duties of Cashier & Fuel Station Attendant(s) and Assistant Manager as needed/necessary.

·         Maintain courteous, professional contact with co-workers, customers, vendors and community at large

·         Support and adhere to execution of established safety, security, quality guidelines, as well as all other Hattenhauer policies, procedures, practices, and programs

·         Role-model safe behaviors

·         Provide work direction to the Assistant Manager to ensure station operations are covered including, but not limited to customer service, stocking, cleaning, food-service and overall personnel management of the staff.

·         Assist with product inventory management and overseeing promotional sales prices.

·         Responsible for managing all financial transactions of fuel stations.

·         Responsible for adjusting fuel prices that are in alignment with company procedures.

·         Support and adhere to Hattenhauer's cash/money handling and accountability processes; comply with Loss Prevention processes; effectively utilize all transactional equipment (cash registers, electronic safe, lottery, fuel, phone card, EBT, and credit card, etc.) to efficiently process customer transactions

Secondary Functions (in a typical work week):

The individual in this position may be asked, on occasion, to assist other positions as needed/necessary.

Required Knowledge, Skills and Abilities:

●        Excellent customer service skills.

●        Good verbal communication skills.

●        Ability to operate available equipment, such as cash registers, calculators, or scanners.

●        Basic mathematical skills, as needed to make change and give refunds.

●        Knowledgeable about company's products and services, and customer-related policies.

●        Knowledge of the supply of goods, sale of goods and the related financial aspects. The supply of goods entails the selection of goods, import and transfer. The financial aspect includes the processing of purchasing and sales invoices, payments etc. The sale of goods implies the proper presentation and positioning of the goods in the shop in terms of accessibility, promotion, light exposure, etc.

●        Knowledge of the types of fuel available on the market such as petrol, diesel, bio-fuel, etc.

●        Knowledge of the law which mediates the relationship between employees and employers. Understanding of employees' rights at work.

Education and Experience:

• High school diploma or equivalent preferred.
• Successful completion of on-the-job training.
• Food handlers card preferred.
• Experience as a manager or supervisor required.
• A combination of relevant work experience may be considered in lieu of education preferences.

Physical Requirements:

●        Prolonged periods standing and working on cash register or related equipment.

●        Must be able to lift up to 15 pounds at times.

●        May need to work nights, weekends, and holidays.

●        Ability to perform repetitive movements over long periods of time.

Work Environment:

General retail environment, which may contain exposure to moderate levels of noise in a moderate to fast-paced environment.  Some weekend, evening and holiday hours may be required.  Frequent face-to-face contact with colleagues and customers.

Job Summary:

The Assistant Manager is responsible for maintaining oversight of all station operations and staff in the Site Manager’s absence. This position requires a high level of customer service and customer interaction. Reliable and regular attendance is crucial.

Supervisory Responsibilities:

Day-to-day oversight of work site staff. Responsible for assisting the Site Manager with hiring, firing and disciplinary action as well as provide work direction, motivation and coaching to staff during shifts to ensure assigned tasks are completed in accordance with Hattenhauer’s guidelines and expectations.

Essential Functions (in a typical work week):

Any employee may be required by their manager to perform any of the duties described in their position description, and other duties which may be necessary or desirable for which the employee is qualified.

·         Perform all duties of Cashier/Fuel Station Attendant(s) as needed.

·         Maintain courteous, professional contact with co-workers, customers, vendors and community at large

·         Support and adhere to execution of established safety, security, quality guidelines, as well as all other Hattenhauer policies, procedures, practices, and programs

·         Role-model safe behaviors

·         Provide work direction to staff during shifts to ensure station operations are covered including, but not limited to customer service, stocking, cleaning, and food-service

·         Assist with product inventory management

·         Support and adhere to Hattenhauer's cash/money handling and accountability processes; comply with Loss Prevention processes; effectively utilize all transactional equipment (cash registers, electronic safe, lottery, fuel, phone card, EBT, and credit card, etc.) to efficiently process customer transactions

·         Use, operate, clean, and maintain cleanliness of all food service equipment (coffee, fountain drink machine, frozen beverages, iced tea, hot dog grille, microwave, etc.). Provide assistance to Cashier/Fuel Station Attendants as needed

·         Inform Site Manager of any issues or concerns that might affect the store's customer service, safety record, profitability, or adherence to any company's policies and procedures

Secondary Functions (in a typical work week):

The individual in this position may be asked, on occasion, to assist other positions as needed/necessary.

Required Knowledge, Skills and Abilities:

●        Excellent customer service skills.

●        Good verbal communication skills.

●        Ability to operate available equipment, such as cash registers, calculators, or scanners.

●        Basic mathematical skills, as needed to make change and give refunds.

●        Knowledgeable about company's products and services, and customer-related policies.

Education and Experience:

• High school diploma or equivalent preferred.
• Successful completion of on-the-job training.
• Food handlers card preferred.
• Supervisory experience preferred.
• A combination of relevant work experience may be considered in lieu of education preferences. 

Physical Requirements:

●        Prolonged periods standing and working on cash register or related equipment.

●        Must be able to lift up to 15 pounds at times.

●        May need to work nights, weekends, and holidays on a rotating basis.

●        Ability to perform repetitive movements over long periods of time.

Work Environment:

●  General retail environment, which may contain exposure to moderate levels of noise in a moderate to fast-paced environment.  Weekend and evening hours are required for this position (shift is typically opposite the Site Manager).  Frequent face-to-face contact with colleagues and customers.

Job Summary:

The Customer Service Representative is responsible for a high level of customer service in interacting with customers by performing retail transactions, helping customers fuel vehicles, ensuring merchandise is available for purchase, cleaning the interior and exterior of the store and preparing food products.

Supervisory Responsibilities:

None.

Essential Functions (in a typical work week):

Any employee may be required by their manager to perform any of the duties described in their position description, and other duties which may be necessary or desirable for which the employee is qualified.

RETAIL:

●        Greets customers as they enter the location.

●        Accepts money in the form of cash, checks, and credit or debit cards for items purchased

●        Ensures accurate transactions by balancing cash register at the beginning and end of shift, and sales at the end of shift.

●        Sells age related products according to local laws and company policy.

●        Under the direction of store manager restocks the cooler and floor displays.

●        Cleans the exterior and interior of the store including rest rooms as directed by the store manager.

●        Processes returns and exchanges according to store policy.

●        Identifies prices of products and services and tabulates bills with available equipment.

●        Assists customers with questions, locates products, resolves complaints, provides information, and resolves price discrepancies.

●        Bag, box, and wrap purchased items.

FUEL:

●        Greets customers

●        Pumps the amount and type of fuel the customer requests (if applicable)

●        Cleans automobile windows for customer

●        Processes payments

●        Responsible for fuel island upkeep to include emptying trash bins, sweeping the lot, etc.

●        Knowledge of safety protocols including where to locate emergency shut-off valves and how to use them.

●        Clean and maintain fuel pumps

●        Clean up fuel and oil spills

FOOD:

●        Responsible for the prep, cooking and food handling of food service areas

●        Maintain well-organized and orderly food area

●        Take and receive orders from customers for hot deli items

●        Monitor hot deli case and keep stocked with fresh items

●        Prepare food to company standards and processes

●        Clean and organize dishes and utensils

Secondary Functions (in a typical work week):

The individual in this position may be asked, on occasion, to assist other positions as needed/necessary.

Required Knowledge, Skills and Abilities:

●        Excellent customer service skills.

●        Good verbal communication skills.

●        Ability to operate available equipment, such as cash registers, calculators, or scanners.

●        Basic mathematical skills, as needed to make change and give refunds.

●        Knowledgeable about company's products and services, and customer-related policies.

Education and Experience:

●        High school diploma or equivalent preferred.

●        Successful completion of on-the-job training.

●        Food handlers card preferred.

●        A combination of relevant work experience may be considered in lieu of education preferences.

Physical Requirements:

●        Prolonged periods standing and working on cash register or related equipment.

●        Must be able to lift up to 15 pounds at times.

●        May need to work nights, weekends, and holidays.

●        Ability to perform repetitive movements over long periods of time.

Work Environment:

●        General retail environment, which may contain exposure to moderate levels of noise in a moderate to fast-paced environment.  Schedule may vary and may include days, swing, nights, weekends and holidays. Frequent face-to-face contact with colleagues and customers.

Job Summary:

The Customer Service Representative is responsible for a high level of customer service in interacting with customers by performing retail transactions, helping customers fuel vehicles, ensuring merchandise is available for purchase, cleaning the interior and exterior of the store and preparing food products.

Supervisory Responsibilities:

None.

Essential Functions (in a typical work week):

Any employee may be required by their manager to perform any of the duties described in their position description, and other duties which may be necessary or desirable for which the employee is qualified.

RETAIL:

●        Greets customers as they enter the location.

●        Accepts money in the form of cash, checks, and credit or debit cards for items purchased

●        Ensures accurate transactions by balancing cash register at the beginning and end of shift, and sales at the end of shift.

●        Sells age related products according to local laws and company policy.

●        Under the direction of store manager restocks the cooler and floor displays.

●        Cleans the exterior and interior of the store including rest rooms as directed by the store manager.

●        Processes returns and exchanges according to store policy.

●        Identifies prices of products and services and tabulates bills with available equipment.

●        Assists customers with questions, locates products, resolves complaints, provides information, and resolves price discrepancies.

●        Bag, box, and wrap purchased items.

FUEL:

●        Greets customers

●        Pumps the amount and type of fuel the customer requests (if applicable)

●        Cleans automobile windows for customer

●        Processes payments

●        Responsible for fuel island upkeep to include emptying trash bins, sweeping the lot, etc.

●        Knowledge of safety protocols including where to locate emergency shut-off valves and how to use them.

●        Clean and maintain fuel pumps

●        Clean up fuel and oil spills

FOOD:

●        Responsible for the prep, cooking and food handling of food service areas

●        Maintain well-organized and orderly food area

●        Take and receive orders from customers for hot deli items

●        Monitor hot deli case and keep stocked with fresh items

●        Prepare food to company standards and processes

●        Clean and organize dishes and utensils

Secondary Functions (in a typical work week):

The individual in this position may be asked, on occasion, to assist other positions as needed/necessary.

Required Knowledge, Skills and Abilities:

●        Excellent customer service skills.

●        Good verbal communication skills.

●        Ability to operate available equipment, such as cash registers, calculators, or scanners.

●        Basic mathematical skills, as needed to make change and give refunds.

●        Knowledgeable about company's products and services, and customer-related policies.

Education and Experience:

●        High school diploma or equivalent preferred.

●        Successful completion of on-the-job training.

●        Food handlers card preferred.

●        A combination of relevant work experience may be considered in lieu of education preferences.

Physical Requirements:

●        Prolonged periods standing and working on cash register or related equipment.

●        Must be able to lift up to 15 pounds at times.

●        May need to work nights, weekends, and holidays.

●        Ability to perform repetitive movements over long periods of time.

Work Environment:

●        General retail environment, which may contain exposure to moderate levels of noise in a moderate to fast-paced environment.  Schedule may vary and may include days, swing, nights, weekends and holidays. Frequent face-to-face contact with colleagues and customers.